Client Value Added Services

Impark provides a host of value added services for clients, including parking equipment selection, loss prevention and audit, wayfinding and signage, consulting, maintenance, and digital marketing.

Parking Equipment

Impark has decades-long experience implementing and upgrading parking access and revenue control systems (PARCS). As an equipment-agnostic organization with an extensive network, we are able to obtain exclusive volume pricing from the best equipment manufacturers and suppliers in the industry, passing the savings on to our clients while delivering the technology solutions that best meet their needs.

With a highly trained team of equipment procurement specialists, Impark can effectively plan and design parking garage improvements, inclusive of PARCS replacements, expansions, and upgrades, to meet the demands of each facility. We invest our unparalleled experience to develop appropriate specs documents and employ our own test scripts to oversee installation, ensuring seamless and efficient equipment deployments at every stage.

Loss Prevention & Audit

Our revenue-handling procedures are constantly under the watchful eyes of our internal Loss Prevention Department, which operates independently and with autonomous authority within our organization — reporting directly to our board of directors. Internal audits are carried out on a systematic basis and all transactions are subject to a number of assessments and reviews.

A total of 42 routine audits are in place to ensure all Impark facilities are meeting our exacting revenue control and customer service standards. This level of oversight assures that Impark-managed parking facilities are maintained to the highest order and operated with the highest level of integrity in the industry.

Wayfinding and Signage

CitiSign, Impark’s in-house sign and graphics company, is industry-leading in its experience and knowledge of parking garage graphics design, lighting, and image enhancement. This ensures that Impark clients have access to the best possible signs available at extremely competitive prices. Our signs are appealing, contemporary, and concise, displaying the most important information to help customers understand the rules of the lot and get to where they’re going with ease.

Consulting

Impark’s senior staff can provide consulting services for a variety of needs and projects. Whether you are seeking to obtain a new revenue control system, upgrade your current revenue control system, review your signage and graphics, change traffic flows, add on or modify your ground transportation management, or just want a complete analysis of your current operations we can provide experts that have the skills to assist you.

Maintenance

Impark believes strongly in optimum presentation and housekeeping and encourages all employees to develop a sense of ownership with respect to the parking facilities we manage. This philosophy motivates each individual to watch for issues that need to be addressed and spurs proactive resolution of any maintenance deficiencies.

In addition to encouraging an ownership mindset among our employees, Impark develops facility-specific operating procedures that include full maintenance schedules encompassing everything from daily janitorial tasks to annual preventative maintenance inspections. As an industry leader with excellent connections and buying power and proficient, experienced management to oversee projects, Impark is well placed to manage both minor and more substantial parking facility maintenance issues, ensuring a clean, safe environment at all times.

Digital Marketing

Impark has a dedicated digital marketing team responsible for helping us connect with consumers online and encouraging customer engagement from trip planning through to arrival at their ultimate destination.

Using our strong social media presence, tailored microsites, and online marketing campaigns, our goal is to reach customers before they begin their trip in order to influence their buying habits early in the decision-making process.

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